TTG’s medical telephone interpreting service

will help you overcome patient language barriers

24 hours a day. 7 days per week. 365 days a year.

Our on-demand telephone interpreting service supports more than 200 languages and has over 4,000 expert linguists available internationally and across all time zones.

Before they can join our interpretation network, all of our linguists go through a rigorous vetting process. Signing a stringent HIPAA and GDPR-compliant confidentiality agreement is part of the process. The service pricing is at a fixed rate per minute in all languages. There are no other weekend or “after-hours” fees.

on-demand-telephone-interpreting

Listen to an example telephone interpreting session

Hearing a live, on-demand telephone interpreting session gives you an idea of how easy and painless it is to connect with an interpreter and have them guide the conversation between you and your non-english speaking patient.

Do you want to talk about what we can do for you?

Talk to us today to explore how we can help solve your interpreting needs.

Frequently asked questions

Medical practitioners and health care providers using TTG’s telephone interpreting service frequently ask these questions.

When you need to talk with a non-English speaker, call our telephone interpreting number, input your access code and PIN and then select the language you need. You will connect with an interpreter in that language in a few seconds.

Contact us at OPTIenquiries@ttgtranslates.com, and we’ll create an interpreting account for you – typically within the same day. 

No. For strict privacy reasons, we do not record our calls.

Our linguists sign strict confidentiality agreements and have been through a rigorous vetting process. We are both HIPAA and GDPR-compliant.

All you need is a phone with a good connection.

You must ensure that you speak in the first person and introduce the interpreter to the non-English speaker explaining that they are on the call to interpret. Make sure you speak clearly and pause between long sentences to allow the interpreter to convey what you are saying.

The interpreter will relay what you are saying – they will not give suggestions or opinions on the conversation. At the end of the call, thank the interpreter and advise them that the call will end.

TTG Interpreting Service charges on a per-minute basis. We will quote you a rate per minute, which is the same irrespective of the language, time of day, or day of the week.

Leave nothing to chance. Beat that language barrier.

Telephone interpreting supports a conversation between you and your patients where language barriers exist. Our professional interpreters provide secure interpreting to and from English, allowing meaningful and essential communication.

Whether your patient wants to schedule an appointment or needs to understand the details of an urgent situation, the TTG telephone interpreting service provides a cost-effective and immediate solution to language barriers.

Beat that language barrier with medical interpreting services

TTG’s Telephone Interpreting Service is invaluable, as it allows us to communicate and support what are often our most vulnerable patients; those who do not have English as their first language or who perhaps do not speak English at all.

TTG’s service is excellent. They provide a high fulfillment rate across all languages and quick connection times to their highly professional telephone interpreters. Their account management team is attentive, flexible, proactive, and responsive.

Learn more about our on-demand telephone interpreting service

TTG-Explore Video Remote Interpreting Services
TTG-Explore On-Site Interpreting Services

Not sure which interpreting option to choose?

Talk to us today to explore how we can help solve your interpreting needs.

Pay only when you need the service

As a leading provider of language services for medical practitioners and healthcare providers, TTG has the expertise, scale, and technology to help you with high-quality, confidential interpreting structured to provide an effective, pay-as-you-go service with no hidden costs.

No setup fees are ever required

No monthly service fee charges

No minimum usage requirements

Itemized monthly invoices provided

USA

UK

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