BEAT THAT LANGUAGE BARRIER WITH THE
TTG TELEPHONE INTERPRETING SERVICE
The TTG Telephone Interpreting Service is a proven Leader in delivering high quality phone interpreting services. With more than 4,000 professional linguists available worldwide, and covering all time zones, our on-demand service supports more than 200 different languages 24 hours a day, 7 days a week, 365 days a year.
Telephone interpreting supports a conversation between 2 or more parties where language barriers exist. Our professional Interpreters provide secure interpreting services to and from English to allow meaningful communication to take place between English and non-English speakers.
Whether your caller simply wants to find out more about what you do, or your global employee needs to quickly understand the key requirements of an urgent situation, the TTG Telephone Interpreting Service provides a cost effective and immediate solution to language barriers.
All our Linguists undertake a rigorous vetting process before they are allowed to join our interpreter network. Part of this process includes signing a strict HIPAA and GDPR compliant confidentiality agreement.
The Service is charged at a set rate per minute across all languages. There are no additional charges for weekend or “out of hours” calls, nor for scheduling (should it be required). The cost is charged by the minute.
Accessible through any phone, and with extremely fast connection times, some of the key benefits Government and Private Organizations achieve using the TTG Telephone Interpreting Service are:
Our high-quality, confidential Telephone Interpreting Service is structured to provide an effective, pay-as-you-go service:
Frequently Asked Questions
How does telephone interpreting work?
When you need to talk with a non-English speaker simply call our telephone interpreting number, input your your access code and PIN and then select the language you need and you will be connected with an interpreter in that language in a few seconds.
How do I set up an account?
Contact us at LCL@ttgtranslates.com
How quickly can an account be set up and ready to use?
Usually within the same day.
Are the calls recorded?
No, for strict privacy reasons we do not record our calls.
How do I know my calls are confidential?
All of our linguists sign strict confidentiality agreements and have been through a strict vetting process. We are both HIPAA and GDPR compliant.
What equipment do I need?
All you need is a phone with a good connection.
How should I speak with and introduce the interpreter?
You must ensure that you speak in the first person and introduce the interpreter to the non-English speaker explaining that they are on the call to interpret. Make sure you speak clearly and pause between long sentences to allow the interpreter to convey what you are saying. The interpreter will simply relay what you are saying – they will not give suggestions or opinions on the conversation. At the end of the call thank the interpreter and advise them that the call will now end.
How is pricing calculated?
TTG Interpreting Service charges on a per minute basis. We will quote you a rate per minute and that rate is the same irrespective of the language, time of day or day of the week
When do I receive an invoice?
At the end of each month you will receive an invoice along with a spreadsheet detailing all the calls that were answered giving language use, day, date, exact time of call, length of call and cost per call. In addition, if required, TTG can also include a client specific ID, for example a project number that the call was used for or an employee number to identify who used the service.
How is payment made?
Payment can be made by bank transfer or cheque no more than 30 days from date of invoice.
What happens if I can’t connect or need other technical support?
You can connect with one of our operators who will be able to assist you with all technical issues by following the phone prompts or you may contact your Account Manager.
Listen to an example call
For further information on how to beat that language barrier, or if you require any help with anything that you have seen on our website you can contact us at the most appropriate numbers below.
Alternatively email us at LCL@TTGTranslates.com