Beat That Language Barrier with TTG’s Telephone Interpreting Service
The TTG Telephone Interpreting Service is a proven leader in delivering high-quality phone translation, interpreting, and language support services over the phone. With more than 4,000 professional linguists available worldwide and covering all time zones, our on-demand service supports more than 200 different languages 24 hours a day, 7 days a week, 365 days a year.
Telephone interpreting supports a conversation between two or more parties where language barriers exist. Our professional Interpreters provide secure interpreting services to and from English to allow meaningful communication between English and non-English speakers.
Whether your caller simply wants to learn more about what you do or your global employee needs to understand the critical requirements of an urgent situation quickly, the TTG Telephone Interpreting Service provides a cost-effective and immediate solution to language barriers.
All our Linguists undertake a rigorous vetting process before they are allowed to join our interpreter network. Part of this process includes signing a strict HIPAA and GDPR-compliant confidentiality agreement.
The Service is charged at a set rate per minute across all languages. There are no additional charges for weekend or “out of hours” calls or scheduling (should it be required). The cost is charged by the minute.
TTG’s Telephone Interpreting Service is invaluable, as it allows us to communicate and support what are often our most vulnerable customers; those who do not have English as their first language or who perhaps do not speak English at all.
Our business must ensure all our customers receive the same level of care and support, irrespective of their language. TTG is a great company to do business with, and I highly recommend them.
TTG’s service is excellent. They provide a high fulfillment rate across all languages and quick connection times to their highly professional telephone interpreters. TTG has an experienced account management team that is attentive, flexible, proactive, and responsive.
Over the years, TTG has grown with our business. Our customers realize they can talk to us in pretty much any language. In the past 12 months, we have served calls in over 80 languages. Thanks to TTG!
Accessible through any phone and with speedy connection times, some of the critical benefits Government and Private Organizations achieve using the TTG Telephone Interpreting Service are:
Our high-quality, confidential Telephone Interpreting Service is structured to provide an effective, pay-as-you-go service:
Frequently Asked Questions
When you need to talk with a non-English speaker simply call our telephone interpreting number, input your your access code and PIN and then select the language you need and you will be connected with an interpreter in that language in a few seconds.
Contact us at OPTIenquiries@ttgtranslates.com
Usually within the same day.
No, for strict privacy reasons we do not record our calls.
All of our linguists sign strict confidentiality agreements and have been through a strict vetting process. We are both HIPAA and GDPR compliant.
All you need is a phone with a good connection.
You must ensure that you speak in the first person and introduce the interpreter to the non-English speaker explaining that they are on the call to interpret. Make sure you speak clearly and pause between long sentences to allow the interpreter to convey what you are saying. The interpreter will simply relay what you are saying – they will not give suggestions or opinions on the conversation. At the end of the call thank the interpreter and advise them that the call will now end.
TTG Interpreting Service charges on a per minute basis. We will quote you a rate per minute and that rate is the same irrespective of the language, time of day or day of the week
At the end of each month you will receive an invoice along with a spreadsheet detailing all the calls that were answered giving language use, day, date, exact time of call, length of call and cost per call. In addition, if required, TTG can also include a client specific ID, for example a project number that the call was used for or an employee number to identify who used the service.
Payment can be made by bank transfer or cheque no more than 30 days from date of invoice.
You can connect with one of our operators who will be able to assist you with all technical issues by following the phone prompts or you may contact your Account Manager.
Listen to an Example Call
For further information on how to beat that language barrier, or if you require any help with anything you have seen on our website, you can contact us at the most appropriate numbers below.
Alternatively, email us at OPTIenquiries@TTGTranslates.com