Notes:

• Minimum Charge: 30 minutes; if scheduling for over 30 minutes, the minimum charge becomes the duration scheduled
• Required advance notice to book a call: 2 working days is the minimum notice period for scheduling (ideally).
• Cancellation: once scheduled and within 2 working days (Mon-Fri) of the appointment start time, the appointment may not be changed or cancelled and the full minimum charge will apply.

For ASL only:

• A minimum of 3 working days (M-F) notice of an appointment;
• A minimum charge of 60 minutes and thereafter increments of 60 minutes (example: 75 minute duration call would be charged at 120 minutes); If 2 hours is scheduled, then this becomes the minimum charge;
• Appointments may not be changed or cancelled within 2 working days of the appointment without the minimum charge still being billed;
• Depending on the anticipated duration of the call, we may need to engage 2 Linguists, but Clients will be advised of this and any additional cost in advance;