TTG believes that with new challenges and legislation continuing to affect Utility Companies in the modern day, communication with customers who do not have English as their 1^st language should not be one of them.

Available on-demand 24/7 in over 200 languages
Helps Utility Companies improve customer service
Ensure compliance and reduces potential payment issues
Greatly improve 1^st call resolution and employee/customer satisfaction
Cost effective solution – it is not financially realistic for Utility Companies to employ the Linguists you would need to serve all the languages spoken by your customers.
Telephone interpreting allows you to pay for just the minutes you use when serving a non-English speaking customer.

TTG’s Telephone Interpreting Service is invaluable, as it allows us to communicate and support what are often our most vulnerable customers; those who do not have English as their first language or who perhaps do not speak English at all.

TTG’s service is excellent. They provide a high fulfillment rate across all languages and quick connection times to their highly professional telephone interpreters. TTG has an experienced account management team that is attentive, flexible, proactive, and responsive.

Our business must ensure all our customers receive the same level of care and support, irrespective of their language. TTG is a great company to do business with, and I highly recommend them.

Over the years, TTG has grown with our business. Our customers realize they can talk to us in pretty much any language. In the past 12 months, we have served calls in over 80 languages. Thanks to TTG!

We’ve been working with TTG since 2011, and they provide us with an excellent and cost-effective business solution that allows us to communicate with our non-English speaking customers.

Whether using a telephone interpreter or providing document translation, TTG offers a fast, friendly, professional service.

Their flexible and attentive Account Management team responds
promptly to any requests for support and can deliver on-site and remote training for advisors.

Monthly Management Reports and Quarterly Review Sessions ensure we have access to information that helps us to deliver a great customer experience.

Denise BedfordNorthumbrian Water Group

TTG is proud to be an Associate Member of the NAWC

TTG was recognized in June 2022 for its service to a major UK-based Utility Company, Anglian Water.

Accessible through any phone, and with extremely fast connection times, some of the key benefits Government and Private Organizations achieve using the TTG Telephone Interpreting Service are:

Our high-quality, confidential Telephone Interpreting Service is structured to provide an effective, pay-as-you-go service:

No set up fees
No minimum usage requirements
No monthly service fees
Itemized monthly invoices showing calls made, date, language used, length of call, cost and, if required, a reference number

Utility Interpreting Services

TTG believes that with new challenges and legislation continuing to affect Utility Companies in the modern day, communication with customers who do not have English as their 1st language should not be one of them.

TTG is proud to be an Associate Member of the NAWC

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TTG believes that with new challenges and legislation continuing to affect Utility Companies in the modern day, communication with customers who do not have English as their 1^st language should not be one of them.