Forty-five plus languages supporting four point seven million members.
Successfully passed all CMS audits and attestations year after year.
One hundred percent on-time delivery for critical regulatory deadline materials.
TTG Case Studies / National Healthcare Provider
Company Name
Anonymous Company
Website
Client wishes to remain anonymous
Industry
Healthcare
Company Size
Enterprise
Region
United States
Use Case
Document Translations
On-Demand Telephone Interpreting
Multilingual DTP Workflows
Accessibilty
Time to read: 128 seconds
Overview
A national healthcare provider with $11.9 billion in annual revenue serves 4.7 million members across the United States with over 5,500 employees. In 2016, the organization selected TTG as its enterprise language services partner to support comprehensive member communications and regulatory compliance requirements.
Challenge
The customer needed a language-access partner equipped to manage:
The solution had to be accurate, scalable, and CMS-audit ready at all times.
Solution
TTG serves as the organization’s comprehensive enterprise language services partner, managing all translation, interpretation, and compliance requirements across its member network.
Our services include:
Impact
TTG’s Partnership with this Leading National Healthcare Provider
Our collaboration with this $11.9 billion national healthcare organization represents the pinnacle of enterprise language services partnership. Since 2016, they’ve entrusted us with the language access needs of 4.7 million members. That’s a responsibility that demands unwavering precision, regulatory expertise, and operational excellence at scale.
What distinguishes this partnership is the stakes: in healthcare, language barriers aren’t inconveniences; they’re potential barriers to care, understanding benefits, and exercising member rights. Their multiple contract extensions and perfect CMS audit record reflect not just our technical capabilities, but their confidence that we understand the regulatory landscape as deeply as they do.
What sets this healthcare provider apart is their recognition that enterprise language services require true partnership, not just vendor management.
From managing Secret Shopper season surges to producing complex alternate formats that ensure accessibility for all members, every project we handle together carries the weight of regulatory compliance and member well-being.
Their trust in our ability to consistently deliver audit-ready documentation, meet tight CMS deadlines, and scale operations seamlessly demonstrates their understanding that effective language access isn’t just a compliance checkbox. It’s fundamental to their mission of serving diverse member populations with equity and excellence. This partnership exemplifies how forward-thinking healthcare organizations integrate language services as strategic infrastructure rather than operational overhead.
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