Travel time and cancellation fees eliminated through remote interpretation.
Discreet remote service maintains comfort during sensitive medical consultations.
Scheduling complexity removed while maintaining commitment to serving patients.
TTG Case Studies / South Shore Orthopedics
Company Name
South Shore Orthopedics
Website
Industry
Medical/Healthcare
Orthopedics
Company Size
Small Business
Region
United States
Use Case
On-Demand Telephone Interpreting
Time to read: 103 seconds
Overview
South Shore Orthopedics is a multi-subspecialty regional orthopedic practice serving patients throughout the South Shore and Boston metropolitan area. They formed the practice through the merger of two highly respected orthopedic groups and maintain staff privileges at multiple regional hospitals.
Challenge
South Shore Orthopedics is committed to serving all patients regardless of language, but its reliance on in-person interpreters created significant operational and financial challenges. The practice faced substantial costs when 30-minute appointments required up to 4 billable hours due to interpreter travel time, costly cancellation fees when patients missed appointments, and patient discomfort with having an additional person present during sensitive medical consultations.
Solution
TTG provides on-demand remote telephone interpreting services that eliminate the need for in-person interpreters at South Shore Orthopedics.
Our service delivers:
Impact
TTG’s Partnership with South Shore Orthopedics
Our work with South Shore Orthopedics exemplifies how the correct language solution can transform healthcare delivery.
When this respected orthopedic practice faced the impossible choice between serving all patients and managing unsustainable interpretation costs, they trusted TTG to reimagine their approach.
Their willingness to embrace remote telephone interpreting over traditional in-person services demonstrates their commitment to both patient care and operational excellence.
What impresses us most about South Shore Orthopedics is their understanding that practical healthcare interpretation goes beyond language; it’s about creating comfort and privacy for patients during vulnerable moments.
By eliminating the physical presence of interpreters in examination rooms while maintaining seamless communication, we’ve helped them achieve something remarkable: reduced costs, improved patient satisfaction, and streamlined operations without compromising care quality.
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