Additional revenues from existing clients plus new client acquisition.
Primary competitive advantage through comprehensive multilingual call capabilities.
Enhanced satisfaction ratings and improved first-call resolution across languages.
TTG Case Studies / AnswerNet
Company Name
AnswerNet
Website
Industry
Telephone Answering Service
Customer Communications
Company Size
Mid-Market
Region
United States
Canada
Use Case
On-Demand Telephone Interpreting
Time to read: 94 seconds
Overview
AnswerNet is a full-service provider of inbound, outbound, automated, and business process outsourcing contact center services, founded in 1998. They have 31 sites across North America and Canada.
Challenge
It is unrealistic for most organisations to employ the required number of linguists to genuinely offer an on-demand, 24/7/365, multilingual service to complement the majority of their interactions, which are predominantly English to English. However, not having a multilingual solution means that some clients may be unable to use AnswerNet, as they would prefer not to engage with call answering services that lack multilingual capabilities.
Solution
TTG provides on-demand telephone interpreting in all of AnswerNet’s required languages, which, as of 2025 YTD, have been 39 languages. Our linguists assist AnswerNet with all calls requiring interpretation across sectors such as:
Impact
TTG’s Partnership with AnswerNet
Our collaboration with AnswerNet demonstrates the power of a true strategic partnership in contact center services.
With 31 sites across North America and Canada, AnswerNet understands that language barriers can mean the difference between winning and losing clients.
Their forward-thinking approach to integrating our language interpreting services into their operations shows they recognize multilingual capability not as an add-on, but as a core competitive advantage that drives both client retention and new business acquisition.
What sets AnswerNet apart is the critical nature of the communications we support together. When handling whistleblowing calls, disaster response, healthcare emergencies, or utility crises, there’s no room for miscommunication or delay. Every interpreted conversation we facilitate helps AnswerNet deliver on its promise of comprehensive, accessible service while maintaining the first-call resolution rates that define excellence in its industry.
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