Speaking Every Associate’s Language

How a Large Restaurant Group Connects Bilingual Staff

Streamlined HR Operations

Faster hiring and issue resolution with instant language support.

Multilingual Open Enrollment

100% comprehension during HR benefits open enrollment processes.

Seamless Daily Communication

Real-time text translation for everyday workplace interactions.

TTG Case Studies / Large Restaurant Group

Time to read: 86 seconds

Overview

The Restaurant Group is the largest Asian dining concept in the U.S., operating over 2,300 locations worldwide and employing more than 47,000 associates.

Challenge

Communicating effectively across the restaurant group’s vast network is essential yet often complicated by language barriers. In particular, HR teams and managers face delays and misunderstandings when addressing employee concerns, conducting interviews, handling text-based communication, or guiding staff through open enrollment processes.

Solution

TTG provides on-demand telephone interpreting in Spanish, Cantonese, and Nepali – the most requested languages by the company.

Our linguists assist with:

  • Employee relations and issue resolution
  • Hiring processes and interviews
  • Open enrollment for employee benefits
  • Translation of text messages for clarity in written communication

Impact

  • Faster, clearer HR interactions, streamlining hiring and issue resolution
  • Ensuring everyone fully understands the benefits during open enrollment
  • Increased flexibility with text translations supporting everyday direct messaging

TTG’s Partnership with the Restaurant Group

Working with the Restaurant Group exemplifies everything we value at Transatlantic Translations Group.

Their commitment to their diverse workforce of over 47,000 associates mirrors our own dedication to breaking down language barriers. What impresses us most is their proactive approach. They view language diversity as an asset that requires the right support systems rather than an obstacle.

Every interpreting call we handle for them reinforces why we’re passionate about this work. Whether helping a Cantonese-speaking employee navigate healthcare options or ensuring a Spanish-speaking candidate feels confident during their interview, we’re not just interpreting words; we’re enabling opportunity and understanding for forward-thinking organizations that recognize communication equity as good business.

Want to Eliminate Language Barriers in Your Restaurant Group?

Contact Transatlantic Translations Group

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